Privacy Policy

Introduction

Kristal Clean is a veteran-owned residential and commercial cleaning service operating in Maricopa County, Arizona. We are committed to protecting the privacy and personal information of our clients, prospective clients, and website visitors.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding that information. By using our website at kristalcleanaz.com or by engaging our services, you agree to the practices described in this policy.

Information We Collect

When you contact us for a quote, book a cleaning, or communicate with us by phone, email, or through our website contact form, you may provide us with your name, home or business address, phone number, email address, details about your home or business such as square footage or number of rooms, and payment information which is processed securely through third-party payment processors and never stored by us.

When you visit our website, we may also collect certain technical information automatically, including your IP address, browser type and version, pages visited and time spent on each page, referring website or search engine, and device type. This information is collected through standard web analytics tools and used in aggregate form to improve our website.

How We Use Your Information

We use the information we collect solely to operate and improve our business. Specifically we use it to respond to your inquiries and provide cleaning estimates, schedule and confirm cleaning appointments, process payments for services rendered, communicate with you about your service including reminders and follow-ups, improve our website and the services we offer, and comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to any third party for marketing purposes. Ever.

How We Share Your Information

We do not share your personal information with outside parties except in the following limited circumstances.

Service providers: We may share information with trusted third-party service providers who assist us in operating our business, such as scheduling software, payment processors, or email platforms. These providers are contractually obligated to use your information only to perform services on our behalf and to protect it appropriately.

Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority, including in compliance with Arizona state law and applicable Maricopa County regulations.

Protection of rights: We may disclose information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.

Cookies and Tracking Technologies

Our website may use cookies to improve your browsing experience. Cookies help us understand how visitors use our site and allow certain features to function properly. You can instruct your browser to refuse all cookies or to notify you when a cookie is being sent. If you disable cookies, some portions of our website may not function as intended. We do not use cookies to track you across third-party websites or to serve targeted advertising.

Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by applicable law. Client contact and service records are generally retained for a period of three years following your last service, after which they are securely deleted or destroyed.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, please contact us immediately at kristalcleanaz@gmail.com.

Your Rights Under Arizona Law

As a resident of Arizona, you have the right to access the personal information we hold about you, request correction of any inaccurate or incomplete information, request deletion of your personal information subject to any legal obligations we may have to retain certain records, and opt out of non-essential communications from us at any time. To exercise any of these rights please contact us directly and we will respond within a reasonable timeframe.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a child please contact us immediately and we will promptly delete it.

Third-Party Links

Our website may contain links to third-party websites including our Google Business Profile. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of any third-party websites and encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make changes we will update the Last Updated date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Contact Us

Kristal Clean
Phoenix, Arizona (Maricopa County)
Email: kristalcleanaz@gmail.com
Phone: 480.487.7644

This Privacy Policy was prepared for Kristal Clean, a small business operating in Maricopa County, Arizona. It is intended as a good-faith statement of our data practices and does not constitute legal advice.